Return&Exchange

We want our customers to be satisfied with their purchases. However, if you change your mind or would like to exchange for another size, color, or style, please return the item(s) within 30 days of delivery, and we will refund you.

If you need a return or exchange, please contact our customer service email:service-usa@icemode.co

GENERAL RETURN POLICY

1. You must submit all return requests within 30 days of your package being delivered.

2. After receiving Return Instructions from us, please package up the item(s) to be returned with the original packing and original labels.

3. All returned products must be unworn, unwashed, and in their original condition with product tags.

4. Email us your return tracking number once the courier has been shipped.

5. Customers are responsible for shipping costs, customs, and taxes fees. However, if an item is incorrect, damaged, or a faulty good, we will refund you for the postage fee. Original shipping charges, duties, and taxes are non-refundable.

6. After we approve your refund request,the funds will be returned to the original form of payment within 1-3 business days of being processed.The refund time will depend on the payment method you used for your order. PayPal refunds: 3 business days. Credit card refunds: 7-14 business days.

Return Address

Receiver: Jack

TEL: 9174239256

Address: 98 wakefield ave 3c, Staten island NY 10314  (Please contact us and reach an agreement before returning any items to this address. If a return is made without notifying us in advance, we may not be able to process it)

 

*NOTE:

• Please put a note in the return package with the order number and your email on it, so that we can process your refund quickly after we receive the goods.

•If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.